IT Support Specialist

Who are we?

Gilchrist Connell is a leading insurance sector law firm operating across all Australian jurisdictions from its five offices in Sydney, Adelaide, Melbourne, Perth and Brisbane. In recognition of our excellence in the insurance sector, Australasian Lawyer named Gilchrist Connell as the 2023 Insurance Specialist Firm of the Year.

For the fourth consecutive year, Gilchrist Connell is one of only 31 firms recognised as an Australasian Lawyer Employer of Choice. Certified as a Family Friendly Workplace and Great Place to Work, we adhere to best practice in supporting employees to meet their work, family and wellbeing needs.

We believe that partnering with sophisticated clients on high quality work and enjoying a rewarding personal life should not be mutually exclusive. The firm has a genuinely positive work culture, built on transparency in feedback, support of flexible working practices, leading support programs and employee benefits.

What do we offer you?

Gilchrist Connell offers a wide range of benefits including:

• A great and dynamic culture! Our firm has a true collegiate buzz and is growing in response to client demand.
• Access to an experienced team of lawyers at different levels who are dedicated to helping you learn and grow in your role and to provide support while you do so
• Flexibility to manage your time. Be efficient, get your work done, and go enjoy your personal life.
• Responsibility for and meaning in your work. We believe that you have to enjoy your work and be given the ownership to make decisions and solve problems for sophisticated and knowledgeable clients.
• We are committed to fostering a truly diverse and inclusive workplace so that all our people can flourish and fulfil their highest potential, for the benefit of our people, the firm, and our clients.
• We recognise our role as a corporate citizen and invest in a standalone pro bono practice and community response.
• Access to professional development opportunities through our internal CLE program and leading external providers.
• A competitive salary and firm wide, team or individual incentives when you least expect it but deserve it.
• Group Salary Continuance (GSC) at the firm’s cost.
• Parental leave over and above government entitlements.
• Comprehensive Wellbeing support through our Wellbeing EAP Provider which is available to you and your family.

Why the role?

We're looking for an IT Support Specialist to become part of our shared services team. This role can be performed from Melbourne, Sydney, Brisbane, Adelaide or Perth. Our team strives for providing excellent service to our clients while balancing lifestyle and wellbeing, knowing when to work hard and when to relax. You'll play a crucial role, offering first and second level IT support and delivering training and advice to our teams throughout Australia.

Who are you?

• Ability to facilitate, gather and document information to make it meaningful.
• Excellent communication skills with the confidence to liaise with a range of internal and external vendors.
• Strong and well-developed troubleshooting and problem-solving skills.
• Ability to work collaboratively within a team environment.
• A proactive approach and the ability to manage multiple tasks efficiently.
• Attention to detail, with thoroughness to diagnose and resolve issue.

What does a standard week look like?

• Provide IT support to internal personnel for an array of systems, including Microsoft 365, Elite 3E, and iManage Work.
• Participate in an afterhours on call roster.
• Promptly record, resolve, and escalate support inquiries, with the goal of addressing issues promptly upon first contact.
• Help with setting up and managing IT user profiles, assets such as laptops, multifunction devices, phones and mobile gadgets.
• Prioritise customer satisfaction in all responsibilities and handle extra tasks as necessary.
• Monitor the health and availability of core systems.
• Support with software installations, patches, updates, capacity optimisation, and performance enhancements.
• Aid in configuring and keeping IT hardware such as desktops, laptops, and printers operational.
• Ensure adherence to security guidelines, manage antivirus programs, and observe patch statuses.
• Document solutions for end-users to address common maintenance or configuration problems.
• Develop relationships with external vendor support teams.

Contact

Candidates can request reasonable adjustments for any part of the recruitment process. If you need any specific adjustment, please contact our People team so we can work together to support you.

We encourage applications from individuals of diverse backgrounds, including but not limited to First Nations, LGBTIQA+, persons with disabilities, as well as individuals of all ages, and cultures. We're a safe, inclusive, and equitable workplace and celebrate the diversity of our people.

If this opportunity sounds of interest, please talk to Jessica Lloyd, People Assistant on +61 2 8240 8083. Alternatively, hit the apply button to submit your CV and cover letter.

A quick note to agencies – we don’t need support with this role at present. Thank you.